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Home > Terms And Conditions

Terms and Conditions

1. Definitions

    • Academic Institute of Excellence (“AIE”) means Academic Institute of Excellence (Pty) Ltd, registration number 2012/211963/07 a private company registered terms of the laws of South Africa with registered address situated at Oracle Close, Halfway Gardens, Midrand, Gauteng,1686.
    • Agreement means the application form, duly completed and signed together with the payment terms as contained on the application form and any separate payment options schedule, together with these terms and conditions.
    • Commencement date means the date on which each course commences with classes, presentations or modules as communicated to the parties from time to time and as per the timetable schedule. Subject to change.
    • Course means the specific course as applied for by the student.
    • Intake date means the date on which the course forms part of and course modules and subjects are scheduled to begin with as a whole in line with time tables subjects/modules for the duration of any course will apply to the starting for the intake enrolled for.
    • Party shall mean either the student (including the parent/guardian of the student if applicable), the sponsor, or the surety as the case may be. Parties means multiple parties as the case may be.
    • Responsible person/sponsor means the person who accepts liability for payment of all costs and fees due to AIE.
    • Student means the person who applies for and successfully enrols as a student for a course presented by AIE. ”Applicant” shall have a similar meaning. In the event that the student is a minor then he/she shall be duly assisted by his/her parent or lawful guardian and in such event, any reference to a student shall include such parent or lawful guardian.
    • Days refers to a business day thus excluding Saturdays, Sundays and South African public holidays, unless stated otherwise in the content;
    • Foreign student means a student/applicant who is not a South African resident or who does not permanently reside in South Africa.
      • Adult means a person who is 18 years or older of age;
      • Minor means any person who is younger than 18 years of age;
      • Parent/guardian means the natural parent or legal guardian of a minor.
      • Person means a natural person;
    • Entity means a juristic entity including but not limited to a company, association, partnership, close corporation or trust;
      • CPA means the consumer protection act, Act 68 of 2008;
      • Laws/statutes means the laws, acts and statutes of the Republic of South Africa.
      • Any reference to a singular shall also include the plural thereof and visa versa;
      • Any reference to male shall also include the female and visa versa;
      • In calculating any number of days it shall be done by excluding the first and including the last day;

2. Application

    • The agreement between the parties shall consist of the application form, the terms and conditions as contained herein as well as any terms and conditions on www.aie.ac and the payment options sheet as selected by the student.
    • The student confirms by signature hereof that he/she applied to enrol for a course presented by AIE and in doing so the student confirms to have bound himself/herself to the terms and conditions of the application and of AIE which is contained herein and which are available on the website www.aie.ac.
    • It is the obligation of the student to familiarize himself/herself with all terms and conditions, rules and protocols of AIE as contained herein as well as on the website www.aie.ac.

3. Registration

    • Upon receipt of the application AIE shall review and consider the application and in AIE’s absolute and sole discretion. Should AIE in its aforementioned discretion approve the application then the student shall be registered with AIE as a student and be enrolled on the course as selected by the student. The agreement shall apply from this date and, be regarded to have been concluded at Midrand Gauteng, South Africa.
    • By submitting the application form to AIE, the student shall be regarded to have already familiarized himself/herself with all terms and conditions, rules, codes of conduct as published and made available on the student portal and protocols of AIE, accepts all financial liability and responsibility and the student would also have been regarded to have properly perused and considered the nature, extent, requirements and purpose of the specific course details for which the student have applied.
    • Should the student and/or sponsor and/or surety’s personal details including but not limited to addresses, and contact numbers change then this shall be communicated to AIE within 3 (three) days of such change becoming effective. This is separate from the change of a chosen domiciliumcitandi et executandi.

4. Consent and disclaimer

    • By submitting the application form herein, the student confirms that all information provided is true and correct.
    • The student and sponsor (if applicable), by submitting the application herein, acknowledge that and expressly consent that AIE may do credit checks on the student (including a parent/guardian if the student is a minor) and/or the sponsor.

5. Fees and costs

    • The fees and costs payable by the student and/or sponsor are as set out on the payment option schedule as completed and accepted by the student and/or sponsor.
    • All fees and costs shall unless otherwise determined by the payment plan schedule, be payable within 7 (seven) days from receipt of invoice. Invoices shall be deemed to have been receipt on the date it was sent by e-mail and received at the e-mail server of the recipient.
    • In the event that the payment option to pay the fees and costs in instalments are applicable, then the student and/or sponsor shall ensure that a debit order is set up for this purpose. Should such debit order not be set up then AIE shall without prejudice to its rights be entitled to refuse that the fees and costs be paid in instalments and insist on payment of all fees and costs upfront.
    • Upon receipt of the duly completed and signed application form together with these terms and conditions and elected payment option, the applicant shall immediately be liable for payment of the non-refundable registration fee, separate from and in addition to any tuition fees payable. AIE shall then proceed to review and consider the application and if accepted by AIE in its absolute and sole discretion, proceed to enrol, subject to the applicable deposit for the specific course applied for being settled, register and enrol the student to such course accordingly.
    • AIE shall then proceed to review and consider the application and if accepted by AIE in its absolute and sole discretion, proceed to enrol, subject to the applicable deposit for the specific course applied for being settled, register and enrol the student to such course accordingly.
    • The registration fee shall be payable immediately upon confirmation from AIE to the student that his/her application has been accepted and successful. The balance of the tuition fees shall be payable in accordance with the payment terms set out on the payment schedule.

6. Foreign students

    • Notwithstanding anything else, will any foreign student be liable for payment of a deposit of 50% of the annual tuition fees each year before such foreign student shall be formally registered for the year and enrolled on the course.
    • The balance of the tuition fees shall be payable in accordance with the payment terms set out on the payment schedule.

7. Obligations

    • The obligations of AIE are to provide the necessary study material (if applicable), equipment (if applicable) as agreed, and ensure that the student receives a quality education and training in accordance with the platform, course details, course material, and these terms and conditions.
    • The obligations of the student and/or sponsor are to comply with all terms and conditions, rules and follow all protocols, to log in accept, and attend as applicable all classes and courses and use all course material and equipment optimally.
    • The Student is responsible to ensure proper, effective, and efficient access to the necessary resources including but not limited to, transport, internet access, and electricity in order to comply with all the criteria and requirements of the specific course.

8. Vis mayor

    • The agreement between the student, sponsor, and AIE as applicable shall not be automatically waived, amended, terminated, or postponed in any way without it being expressed and in writing agreed to by the parties.
    • Should AIE not be able to perform any of its obligations in any way due to any situation, occurrence, or circumstances beyond their control and cause as a result of any strike action, political or other unrest or protest, natural disaster, interruption and/or deprivation of any access to the necessary platforms, an act of God including but not limited to anything relating to any state of disaster declared and/or enforced by the South African government, then the student shall not be entitled to terminate the agreement or any portion thereof or refuse to make any due payment or perform any obligation in terms of the agreement. AIE does however undertake, in such event to act reasonablyand endeavor to accommodate any student in any sensible and reasonable manner, in their sole and absolute discretion, to minimize any disruption or extension of time to complete the course schedule.

9. Default and breach

    • Should the student and/or sponsor breach the agreement by failing to pay any amount due at any time then AIE shall immediately block any access of the student onto and into any campus, facility, platform, course, and if the student and/or sponsor fails to bring such due payment up to date within 10 (ten) calendar days from the date of delivery of written notice by AIE requesting such payment to be made, then and at the election of AIE, AIE shall immediately terminate the registration and enrollment of the student for the remainder of the course. The student may re-apply the following year for enrollment and AIE may in their sole and absolute discretion accept or reject such application. Should such application be accepted then AIE may insist on upfront full payment of all tuition fees and any cost in respect of any course fees, course material, and equipment to be supplied.
    • Should the student and/or sponsor breach the agreement by failing to pay any amount due at any time and fails to bring such due payment up to date within 10 (Ten) calendar days from the date of delivery of written notice by AIE requesting such payment to be made, then in addition to the provisions of 9.1 above, the full outstanding amount of the course fees and costs shall become immediately due and payable, and such full amount shall at that time accrue interest at 2 % per month, notwithstanding anything contained in the payment structure schedule.
    • Should the aggrieved party incur any legal costs in order to protect or enforce any of its rights in terms of the agreement, then the defaulting party shall be liable for all legal costs on a scale as between attorney and own client as well as tracing, black listing fees and collection fees.
    • No qualification and or certificate shall be issued to the student if any amount due by the student and/or the Sponsor remains due and unpaid, irrespective of the fact that all course requirements may have been complied with.
    • The student and sponsor hereby consents in terms of section 45 of the Magistrate’s Court Act 32 of 1944 to the jurisdiction of the Magistrate’s Court in the respect of any action instituted by AIE notwithstanding the fact that the sum claimed may exceed the monetary jurisdiction of the said court. This does however not prohibit any party to approach any competent court with jurisdiction.
    • Notwithstanding anything else contained herein and in addition thereto, is it recorded that, should a student contravene the code of conduct (as published on www. aie.ac) or any other rules applicable to any specific study course communicated to the student from time to time, this shall be regarded as a material and serious breach of the agreement and then AIE shall be entitled to immediately block and deny the student any further access to any campus, facility, platform, course and, at the election of AIE, such student’s registration and enrollment for the remainder of the course shall immediately be suspended. Such suspension shall be immediate, pending an internal disciplinary investigation and process to be conducted promptly and fairly by AIE, giving the student reasonable opportunity to present his/her case on a method and platform as decided by AIE.

      Should AIE subsequent to the disciplinary process concluded that the conduct of the student justifies permanent expulsion then this will be so communicated to the student and his/her enrollment shall be terminated. In this event, the student shall not receive any refund of payments. Should AIE however subsequent to the disciplinary process conclude that, although the student was guilty of misconduct but permanent expulsion and termination is not justified then they may implement such steps as they in their discretion deem reasonable. This shall include to re-admit the student to the course. No time so missed shall be allowed to be redone or repeated and no discount or refund shall be allowed because the reason for the initial suspension was due to misconduct by the student.
    • Should any party (“defaulting party”) to the agreement breach any other obligations in terms of the agreement, and fail to remedy such breach within 10 (ten) calendar days from delivery of a written notice from the other party(s) (“aggrieved party”), calling on the defaulting party to remedy such breach, then the aggrieved party shall be entitled to the following:
      • Specifically enforce the terms of the agreement; or
      • Terminate the agreement; and
      • Claim any damages suffered from the defaulting party.

10. Course content

    • AIE shall in its sole discretion and expertise determine the exact duration, nature, criteria, requirements, format, and structure of any course presented by AIE.
    • Only if a student has fully complied with the criteria and standards as determined by AIE in respect of each specific course then the student shall be entitled to obtain the qualification in respect of the course.
    • By submitting his/her application to AIE in terms hereof the student confirms that he/she has acquainted himself/ herself with all aspects of the course, including but not limited to the standards, duration, end qualification, and application scope of such course and qualification. Should any student decide for whatever reason not to proceed with a course and terminate his registration and enrollment after the cooling-off period, then the provisions of the termination clause shall apply, without exception.
    • The student acknowledges that he/she did not apply to AIE as a result of any guarantee or undertaking or any representation by or on behalf of AIE.
    • Should any student for whatever reason fail, or be unable to attend any class or evaluation/exam or log into any electronic/online class or evaluation/exam or presentation on any relevant platform then, unless it is common cause that such failure or inability is due to omission or fault of AIE, failure or inability shall be to the student's detriment and AIE shall under no circumstances be required to accommodate the student by allowing any discount of fees or by amended any course requirements or material or by repeating such course, class or presentation.

11. Course material

    • AIE shall determine in its sole discretion and expertise the format, scope, and standard of course material, as applicable.
    • Upon successful registration of a student, AIE shall provide the student with all necessary course and study material, as applicable.
    • Subject to the provisions of the “termination” clause herein, the costs for the course material are included in the tuition fees and costs as set out in the payment structure schedule.

12. Equipment

    • As set out in the payment structure schedule, the student may, subject to payment in accordance with the payment structure schedule, opt to purchase a laptop through AIE. Upon payment of the relevant costs in this regard the student shall be supplied by AIE with a single laptop with the necessary software and programs necessary for the specific course, as applicable. Any registration of and payment for software license fees shall be the responsibility of the student as well as any periodic updates and upgrades of software or hardware.
    • The student shall be responsible for the proper use, safekeeping, and insurance (if the student so elects) of the laptop.
    • Ownership risk and responsibility in respect of the laptop shall pass over the student upon the delivery of the laptop to the student.
    • Should the agreement be terminated, the student shall not be entitled to any refund for the costs of or related to the laptop.

13. Termination

    • This agreement between the parties shall commence upon acceptance of the application and confirmation of registration and endure for the duration of the course or until lawfully terminated in compliance with this clause.
    • Notwithstanding anything else is it recorded that the student shall be entitled to a cooling-off period of 14 (fourteen) calendar days from the intake date of the course, within which the student shall be entitled to terminate the agreement, by giving written notice to AIE of such termination. No penalty shall be levied in event of termination by the student during the cooling-off period.
    • AIE shall be entitled to terminate the agreement prior to the end of the course in accordance with clause 9 (nine) above.
    • The student may terminate the agreement after the cooling-off period has lapsed, for whatever reason by giving AIE 20(twenty) business days prior written notice of such termination, subject to a penalty being levied against the student.
    • The penalty levied against the student, which the student by accepting these terms, agree to be fair and reasonable, shall be determined by the timing of such termination notice relative to the duration of the course, as follows:
      • Should the student terminate the agreement within the first quarter of the duration of the course then the student shall be liable for 75% of the remainder of the tuition fees for the course. The remaining 25% of the tuition fees shall be refunded to the student.
      • Should the student terminate the agreement during the second half of the duration of the course then the student shall be liable for the full tuition fees of the course and the student shall not be entitled to any refund.
      • In the event of the student terminating the agreement, whether in terms of clause 13.2 or 13.4 the student shall not be entitled to be refunded in respect of the registration fee or any costs of the course material and equipment. Such course material and equipment shall become the property of the student from payment thereofor delivery to the student, whichever occurs later.
      • Any cancellations in terms of this clause must be addressed to: The retention department and emailed to rco@aie.ac or by hand and must include the date of sending the cancellation.

14. Transfer

    • Notwithstanding anything else is it recorded that the student shall be entitled to a cooling-off period of 14 (fourteen)calendar days from the intake date of the course, within which the student shall be entitled to transfer, to a future intake or to transfer to a different delivery method/platform or a different course by giving written notice to AIE of his/her intention to do so. Such notice must be addressed to: The retention department and emailed to rco@aie.ac.
    • Any such request for transfer shall always be subject to compliance with any pre-admission criteria and requirements applicable to that course
    • A request for transfer so done within the 14-day cooling-off period, shall be subject to the following conditions:
      • Transfer to a future intake:
        • Course fees remain the same.
      • Transfer to a different delivery method:
        • The invoice will be adjusted to the new delivery method cost.
      • Transfer to a different qualification:
        • The invoice will be adjusted to the new qualification cost.
        • No study material or kit may be returned once released. If a laptop had been invoiced and received, the full amount will be due upfront.
    • A request for transfer so done after the 14-day cooling-off period, shall be subject to the following conditions:
      • Transfer to a future intake:
        • 10% transfer/admin fee on course fees will be charged on any transfer to a future intake
        • Course fees will be adjusted to new intake course fees.
      • Transfer to a different delivery method:
        • 10% transfer/admin fee on course fees will be charged on any transfer to a future intake
        • Course fees will be adjusted to new intake course fees.
      • Transfer to a different qualification:
        • No study material or kit may be returned once released. An invoice for the study material received will be charged.

15. Repeat of subjects

    • Should the student have to redo a subject or certification which he/she has failed, this will be possible subject to each courses specific requirements and schedule and charged at the standard rate per subject with a possible discount, but such discount shall be considered as an indulgence in the sole and absolute discretion of AIE.

16. Sponsor & surety

    • Should any third party, whether a person or an entity, accept liability of the payment of fees and costs on behalf of the student, such third party shall be regarded as the sponsor of the student. Notwithstanding that a student shall have a sponsor, it is agreed that the student shall at all times be a co-principle debtor and the student and the sponsor shall be jointly and severally liable for payment of all costs.
    • Should such sponsor be an entity and the payment of the costs and fees are requested to be paid on payment terms rather than the upfront once-off payment then a person being a director or member of such entity shall commit him/herself as surety for the obligations of the entity. Such surety shall sign a separate and written deed of surety, if required, and acknowledges that he/she out of his/her own free will commits himself/herself as such and he/she understands the implications thereof.
    • Such surety acknowledges that he/she is aware that he/she is liable for due payment of any outstanding amount should the student and/ or sponsor fail to fulfill its obligation. The amount for which the surety is liable for is the full unpaid and outstanding balance in respect of tuition fees, costs, and course material or equipment costs plus interest as provided for in clause 8.2 above, and legal costs on a scale as between attorney and own client as well as all tracing fees, blacklisting fees, and collection fees.
    • It is agreed that at all times the interpretation, execution, and enforcement of this agreement shall be subject to the jurisdiction, laws, and statutes of the Republic of South Africa.

17.Domicillium citandi et executandi

    • The parties choose as their chosen domicillium citandi et executandi, being the address (including e-mail) where he/she/it shall accept all notices or processes, the addresses as set out in the application form (the student/sponsor/ surety) and for AIE Oracle Close, Halfway Gardens, Midrand, 1686. Any physical address for purposes hereof shall be an address within the Republic of South Africa.
    • Either party may amend its chosen domocillium citandi et executandi, by giving the other party 7 (seven) calendar days prior written notice of such amendment, at the other party’s chosen domicillium citandit et executandi (including e-mail addresses).
    • Any notice given by any party hereto in terms hereof shall be deemed to have been delivered and received if:
      • Delivered by hand at the chosen physical address, on the day of delivery thereof with acknowledgment of receipt by the recipient;
      • Sent by registered post to the physical address, on the fourth day after dispatch of the registered mail;
      • Sent by e-mail, on the day it was delivered in the inbox of the recipient, subject that same is delivered on a business day, between 07H00 and 16H00. If delivered after 16h00 the day of delivery shall be deemed to be the following business day.

18.POPIA

    • The student, sponsor (if applicable), and surety (if applicable) does herewith confirm that he/she/it provided all personal information voluntarily to AIE for purposes of applying for, enrolling, and completing the study course accordingly.
    • The student, sponsor (if applicable), and surety (if applicable) herewith consents as is required in terms of Protection of Personal Information Act, Act 4 of 2013 that AIE may have, store and use their personal information for any lawful purpose related to the registration, enrollment, course presentation, recording and distribution for course, results and qualification purposes. This includes publishing and distributing such personal details to and for notification of marks.
    • Each party undertakes to comply with the statutory requirements pertaining to the protection of personal information as provided for in the Protection of Personal Information Act, Act 4 of 2013.

19.Signature

    • It is recorded that the student and any sponsor and surety shall print and sign the application form by hand. Same shall then be scanned and returned to AIE together with these terms and conditions and the payment terms and payment structure schedule which shall be completed accepted and signed electronically online.
    • Such electronic completion, acceptance, and signature shall be regarded as a lawful and binding signature and provided for in terms of the electronic communications Act.
    • The agreement consisting of the hand-signed application form, these terms and conditions (electronically accepted and signed), and the payment terms and payment structure schedule completed and signed electronically as part of the application, shall be the entire and valid agreement between the parties.

20.General

    • This agreement consisting of the application form, the payment option schedule, and these terms and conditions, is the entire agreement between the parties, and no amendment, cancellation, or addition thereof shall be of any force and effect unless same is reduced to writing and signed by or behalf of all the parties hereto.
    • No indulgence or relaxation of any terms or provision will in any way be a waiver of such term and no party shall be prevented or estopped from enforcing the terms of the agreement in any was a result of any such indulgence or relaxation.
    • This agreement may be signed electronically and in counterparts and the parties accept same as such to be lawful and binding.
    • Should any provision contained herein be unenforceable for whatever reason then such provision shall be severed from the remaining provisions and the remaining provisions shall be and remain in force.

Get in Touch

  • Office Number

    JHB +27 (0)11 262 5115 CT +27 (0)21 000 0462

  • Email

    info@aie.ac

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