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Internal Dispute Resolution:
Informal Negotiation: The Parties shall initially attempt to resolve the dispute through informal negotiations. Each Party shall appoint a representative to meet and discuss the matter in good faith, with the objective of reaching a mutually satisfactory resolution.
Escalation to Department Head:
If the dispute remains unresolved after the initial negotiation, the Parties shall escalate the matter to the respective department head or designated authority. The department head or designated authority will review the dispute and seek a resolution.
Mediation:
If resolution is not achieved through the previous steps, the Parties agree to consider mediation as an alternative dispute resolution method. Mediation will be facilitated by a neutral third party, and the Parties shall cooperate in good faith to reach a resolution acceptable to both.
Confidentiality:
Throughout the dispute resolution process, both Parties agree to treat all discussions, negotiations, and mediation proceedings as strictly confidential. Confidentiality shall be maintained by all involved parties and shall extend to any documents or information exchanged during the resolution process.
Prohibition of Public Disclosure:
To protect the reputation and interests of both Parties, the student agrees not to post any reviews, comments, or other public disclosures regarding the dispute or any aspects of the educational institution without prior written consent from the institution. Both Parties understand that public disclosures may exacerbate the dispute and hinder efforts to achieve an amicable resolution.
Exceptions:
This dispute resolution clause shall not prevent either Party from seeking injunctive relief or other legal remedies to protect their rights or enforce obligations under this study contract.
JHB +27 (0)11 262 5115 CT +27 (0)21 000 0462